Referrals and Assessments Process

- ORCHILD RESIDENTIAL COMMITMENT TO QUALITY OF CARE/SUPPORT SERVICES. -

- Listening to our Service users -

We listen to what people want and tailor care to meet their needs. We create an environment where people feel safe and work with individuals to build their confidence and skills to lead a fulfilling life.

- Respecting the Rights and Wishes of Services Users -

We respect the rights and wishes of the people we support. We are determined to make a difference to people’s lives by forming meaningful relationships with the people we support, their families and wider circles of support. We believe everyone should have a great life with access to the best care and support, which is shaped around each person’s needs.

- What we provide to our staff and Service users -

We provide high-quality support by recruiting competent staff and investing in their training resulting the delivering of quality of care and support services to service users. We are driven by the personal progress of the people we support.

- We always work together as a team to successfully manage to maintain this balance through different approaches -

Orchid Residentials Ltd liaises with families, professionals and commissioners in order to continue to maintain productive relationships at all levels to enable us to bring appropriate resources, skills and expertise required for better planning, formulation and the delivery of a personalised care and support service.

Consultation and participation play an integral part in our success in delivering personalised care/support services. Service users are encouraged to participate at all levels in their service delivery. Relatives, carers, professionals and commissioners are also involved directly at all levels, final decisions are made with the service user’s views, choices and preferences being considered in the service delivery. The most important aspects we cherish are leadership, commitment and accountability. By its very nature, our role as a service provider is leadership. This also requires an unwavering commitment and a strong sense of accountability to our stakeholders, staff and most importantly to our service users.

Orchid Residentials Ltd considers the importance of information gathering in the initial needs assessments to enable us to develop a personalised care and support plan. This is one of the fundamentals in maintaining a holistic approach in meeting our service users’ needs. These are qualities that are far too often overlooked. Orchild Residential has a unique ability to offer a vast array of service users’ care and support services through the development of accessible information in different formats.